Trustpilot
  • Cassidy and Tate Professional Outfit With Great Property MarketingCassidy and Tate's help sell my St Albans property. I was very impressed with the marketing, the photos they took made me want to stay they made the property look that good! Siobhan was very helpful t... read more.
  • An excellent sale and purchaseAn excellent sale and purchase experience - completed in just 5.5 weeks! - and made all the better and less stressful by the outstanding service and support from Graham, Siobhan and the team at Cassid... read more.
  • Highly recommend. Professional and efficient.Stuart at Cassidy and Tate was extremely helpful when we were selling our house in St Albans. Very professional photographs were taken and sensible selling price was given. We sold our two bed house a... read more.
  • Annette and HannahAnnette and Hannah have recently become our new property managers, we have been with another company for 5 years. Cassidy&Tate are totally different, I cannot believe the prompt efficient service, not... read more.
  • Great teamworkDavid, Duncan and team were fantastic throughout. Felt like I was working with friends throughout who had my back, and enabled a quick sale through to completion in order to meet my purchase timelines... read more.
  • Sales, purchase and lettings- great service!It has taken me a long time to review. Cassidy and Tate are pros, all are experienced and work hard to sell your home and most importantly to manage the process. I’ve used Cassidy and Tate for a pur... read more.
  • Exceptional service from the team!Exceptional service from the team at Cassidy and Tate. They listened to what I wanted and delivered to the highest level. Excellent communication throughout, very knowledgeable about the market and I ... read more.
  • Very quick/smooth buying processGreat experience with Duncan at Cassidy and Tate. Very smooth buying process that was tied up in about 2 months from start to finish. Duncan really helped with communications between the vendor and I ... read more.
 

Complaint Procedure

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St Albans 01727 228428

 

Marshalswick 01727 832383

 

Wheathampstead 01582 831200

 

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IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.